FAQ and How to order

To place an order simply write to

info@vonsveganbakehouse.com.au and state the following:

 

An email will be sent yo you and an invoice will be attached with payment details. Once the payment have been received, a final confirmation email will be sent to you and your pack will be ready for pick up at your chosen date.

 

NOTE: ALL ORDERS AND PAYMENTS MUST BE MADE BY 8TH MAY TO SECURE YOUR ORDER

 

FAQ:

What are the flavours?
  • Raspberry Brownies

  • Orange Rosewater Semolina Cake

  • Rustic Apple and Almond Pie

  • Victorian Sponge Cake (vanilla cake with jam and cream topped with passionfruit glaze)

  • Sun-dried tomato and Rosemary Scone

  • Roasted potato and Caramelised Onion Tart

Are they 100% vegan? Yes, they absolutely are!!! They are made for vegans by a vegan!!!
When do I have to place the order by? And why do I have to pay by that date? Orders and full payment MUST be received by 8th May 2018 and being a small business, we will be needing a lead time to fulfil the orders, to ensure we can deliver products with the highest quality with the freshest ingredients.
What are the pick up dates and locations? Saturday 12th May

@ the Big Vegan Market – The Royal Exhibition Centre, Carlton

Sunday 13th May

@ the Big Vegan Market – The Royal Exhibition Centre, Carlton

Can I have it delivered? No, I wish I could be in 5 different places at the same time, but I can’t teleport just yet. I am sure you might also be able to send an Uber driver for the pick up :)
Can I change the High Tea Anywhere Pack (HTAP) to fully gluten and vegan? I wish I could have every option under the sun, but being a small business owner, it’s hard/not that easy. But depending on popularity, we may be able to provide it in the future. So, not now, but maybe later.
Can I mix and match or change the items? Much like a box of assorted chocolates or assorted cookies, mixing and matching, or changing of items is not possible
Can you please provide the ingredients list? Yes, please send request to info@vonsveganbakehouse.com.au
What are the payments methods? Direct deposit, details will be provided in the invoice.
Can I pay cash or EPTPOS when I pick up? To keep a roof over the bakehouse, all payments must be received prior to pick up date.
I have a nut allergy, can I still have the Vegan High Tea Anywhere pack? NO… TWO of the items, the Orange Rosewater Semolina Cake, and the Rustic Apple and Almond Pie contain nuts.

Items made in our premises may contain traces of tree nuts and peanuts. If you are anaphylaxis towards other tree nuts or peanuts and are worried about trance elements of the above, I would probably steer clear.

Do the products in the HTAP pack contain sugar? YES! The sweet items contain sugar, caster sugar and icing sugar are both used.
What kind of flour is used in the Vegan High Tea Anywhere Pack? Regular items: Plain flour by Alpine Mill and wholemeal flour by Grewal
Can I have a refund if I changed my mind? If you change your mind before the 8th May, we provide a 100% refund. However a change of mind after 8th of May, we are taking a 20% cut to cover admin fees and ingredients.